Terms and Conditions

1.1   In these conditions the following words shall unless the context otherwise require have the following meanings:
1.2   “You; Your/s; they; The Customer; The Client”, and “the Order; Furniture; Goods ”shall be as specified in the attached order and quotation (“the Quotation”)
1.3   “We; Us; Our” Kitchen Story Limited
1.4   “The Contract” the contract for the sale or supply of Goods and/or Services including any amendments there to be agreed in writing by the client & Kitchen Story Limited.
1.5   “The Contractual Documents” the quotation, fit & supply terms &conditions, drawings and any other documents or plans specified in the quotation.
1.6   “Third Party Trade Person/s” is those which comprise of installation teams, carpenter, plumber, electrician, plasterer, tiler, builder of any other type of skilled or unskilled manual worker.
1.7   “The Conditions” the standard terms and conditions of sale setout in this document and (unless the context otherwise requires) including any special terms agreed in writing between Kitchen Story Limited.

16.1   We will offer you, the client, the first available date and time for delivery of your kitchen/furniture. It is the clients’ responsibility to ensure that there is adequate space to store the kitchen and the site is ready to accept our cabinets. The storage area will need to be clean, dry, secure and clear of obstructions as per section 13. If this date and time cannot be met due to any circumstances on the client’s site, you will be offered the next available installation date which could be up to 8 weeks later.
16.2   We make every effort to ensure that your order is received in pristine condition. We transport our products in a method suitable to the product to make sure it is not damaged during delivery. However, in the unlikely event that you order is damaged during transit or found to be missing from the delivery. It is the responsibility of Kitchen Story Limited to deliver and supply the customer the correct number of pieces of furniture as per section 6.
16.3   It is the responsibility of Kitchen Story Limited to deliver your kitchen/furniture as per your signed agreement. This covers the furniture style, colour and any additional requirements for your kitchen/room. If we do not fulfil our duty with any of the mentioned, we will incur any cost to replace and deliver these items.
16.4   Kitchen Story Limited is responsible for removing your kitchen/furniture from the vehicle, delivering onto site and installing it.
16.5   The driver is NOT responsible for moving your Furniture any unreasonable distance from the vehicle. It is Kitchen Story Limited’s responsibility to have staff available to move the furniture to the allocated space inside.
16.6   If you cannot be present at the time of delivery, you must arrange to have a responsible and authorised signatory available at the time of delivery that is authorised to inspect, accept and sign for the kitchen/furniture. Prior to installation the client may sign for receipt of boxes with no responsibility of inspecting or approving the content of these boxes. It is Kitchen Story Limited’s responsibility to ensure the complete order is delivered with nothing missing and free from any defect including manufacturing or damage resulting from transportation. Kitchen Story Limited will accept no responsibility for any claims concerning defective or damaged goods once the client has signed a form indicating acceptance of substantial and successful installation.
16.7   Once goods are checked and signed for it is your responsibility to meet the cost of any replacement pieces of furniture.
16.8   It is Kitchen Story Limited’s responsibility to deliver all items to the designated room free from any damage to the items themselves or to the actual site or location, based on a site inspection held prior to signing this agreement. Should the client change anything on site including halls, doorways, stairs or other access ways Kitchen Story Limited will not be held responsible to deliver the items and will consult the client on finding a mutually agreeable solution.
16.9   Upon providing an inside delivery service we only deliver through a ground floor or basement entrance and go up to a second-floor level. We cannot deliver above this level unless there is suitable elevator access. If you have any special delivery request there may be an extra charge to the client; the cost of this charge will be estimated by Kitchen Story Limited after inspection of the site/circumstances.
16.10   You are solely responsible for clearing the designated room and the path leading to it of any obstacles in advance of the delivery. Unless notified prior to delivery, our delivery driver will not be responsible for moving or dismantling any furniture.
16.11   Kitchen Story Limited require a clearing of at least 1100mm to ensure all pieces of furniture are able to enter both property and installation area. It is your responsibility to advise 00000 Trading of any potential obstacle to the successful delivery of your furniture order including (but not limited to) the building’s elevator size, doorway sizes and stairwell sizes. Please note as per clause 16.9 Kitchen Story Limited cannot deliver above the second-floor level unless a suitable elevator is available. Also note that some longer items such as (but not limited to) worktops may need to be provided in 2 or more sections and joined on site if the elevator size so dictates. If you are in any doubt, please ask your Kitchen Story Limited Designer to arrange a site inspection.
16.12   It is the client’s responsibility to make arrangements with the developer/property management company and make payments to enter the premises, grounds or site location with permissions. Failing to do so may result in a delay in delivery and may incur additional charges.

18.1   We are NOT qualified electricians, plumbers or engineers, nor do we hold a technical services license. We allocate electrical and plumbing position based on our understanding of kitchen and furniture design; therefore, it is the client or the contractor’s responsibility to exhaustively check our electrical and plumbing drawings to make sure they meet the criteria of local construction laws/regulations. If there are any additions or amendments to be made, we must be notified with the contractor’s recommendations to make necessary changes without conflicting the furniture design.
18.2   If there is a deviation from these electrical and plumbing positionings Kitchen Story Limited must be notified immediately and any subsequent impact on the installation of the kitchen / furniture or costs will be incurred by the client.
18.3   Kitchen Story Limited will provide all electrical and plumbing locations, specifications and required standards of hardware used.
18.4   When the client undertakes the electrical and plumbing works, we require all water, electrical, gas and supply lines to be clearly marked on walls or illustrated in elevation drawings with measurements. If these are not provided Kitchen Story Limited, take no responsibility for any damage to electrical and plumbing infrastructure during the installation process.
18.5   When the client undertakes the electrical and plumbing works, all plumbing, electrical lines and gas pipes must be ready, supplied and tested prior to installation.
18.6   When the client undertakes the electrical and plumbing works and testing isn’t done or cannot be done prior to installation of appliances, then it is the client’s responsibility to test/check all electrical, plumbing and gas connections/outlets when they turn on the main supply. We recommend a qualified technician or engineer at this point as any water leaks, shortings or damages caused by switching either the mains water or electricity on will be incurred by the client and will not be the responsibility of Kitchen Story Limited.
18.7   For mains and centrally supplied Gas Kitchen Story Limited will NOT connect any gas appliances and this is the responsibility of the client to inform their gas provider and arrange the necessary connections as per New Zealand law. Kitchen Story Limited will only provide connection points from the appliances which are then ready for the client’s gas provider to complete the final connections as required by New Zealand regulations. Any delay or additional costs arising from the client’s gas supplier to complete the connections will not be the responsibility of Kitchen Story Limited. Please note some gas appliances might not work to their maximum due to poor quality gas or poor-quality gas flow.
18.8   Kitchen Story Limited provides site visit and site consultations. The client will be charged $135 GST excl. per visit for such service.
18.9   Kitchen Story Limited will assume there are no obstructions in the wall or ceiling preventing drilling of fixtures for the cabinet, shelf and furniture. It is the client’s responsibility to inform Kitchen Story Limited if there are any obstructions within the wall or ceiling such as but not limited to electrical cables, water pipes, waste pipes or structural elements. In the event of a ruptured water pipe, waste pipe, electrical cable, conduit or structural element, the client will assume liability for any damage, injuries, repair or subsequent costs arising from the damage if Kitchen Story Limited has not been notified.

Kitchen Story Limited grants our clients a 10-year guarantee on Kitchen Cabinetry. All other product guarantees adhere to guarantee policies of their respective suppliers. Beneficiary under the guarantee Claims based on the guarantee may be lodged by clients only and are non-transferable. The guarantee period begins on the day the goods are delivered to the client and if the account is paid in full as per contract terms. Scope of the guarantee: The guarantee covers defects and damages attributable to design faults, manufacturing defects, material defects or faulty workmanship. In this case, we shall assume the material costs incurred by the repair. This shall depend on upstream suppliers still being able to supply original replacement parts. Assembly damage, wear and tear and water damage or any age-related changes in colour caused by exposure to UV and climatic conditions are excluded. The guarantee extends exclusively to the replacement of defective parts. Exclusions: Any entitlement to replacement shall expire in the event of unauthorized modification of the parts supplied by us. In the case of accessories supplied by suppliers, for instance electrical appliances, lamps, sink units, fittings, waste collectors, etc., the warranty provisions of the respective manufacturers shall apply. The guarantee does not extend to wearing parts, fragile parts like glass, plastic or parts made of rubber or light bulbs and damages and defects resulting from incorrect operation. The only exception to this shall be if the defects and damages are attributable to design faults, manufacturing defects, material defects or faulty workmanship. Likewise, the guarantee does not extend to personal injury and subsequent defects. On principle, colours shall be matched and determined under standard lighting conditions similar to daylight. However, different surfaces and materials react differently depending on the type of light (daylight, halogen light, etc.). This effect is, however, also possible in the case of light-coloured plastic and coatings, even if the material basis and surface structure are identical. Deviations in colour and structure, even in the case of identical colour designations, are unavoidable given the aforementioned influences and do not constitute cause for complaint. The guarantee is null and void if the furniture is requested and installed on site against our recommendations. Expiry of the guarantee: The right to claim under guarantee shall expire if repairs or modifications are carried out by persons not authorised by the manufacturer. The guarantee shall also expire completely in the event of failure to comply with individual requirements contained in the guarantee provisions. Guarantee claims: The damages shall be eliminated exclusively by Kitchen Story Limited. We must be notified without delay in the event of a defect or damage, resulting in liability under this guarantee. The client shall provide a detailed description of the damage, take some photos and fill the Warranty Form. The client shall undertake any and all measures to clarify the claim. This means that the client must answer our questions truthfully and in full. If a guarantee claim is confirmed, we shall provide the client with corresponding replacement materials free of charge. Geographical scope & Applicable Law: The guarantee shall apply in New Zealand only. Guarantee claims shall be governed by New Zealand law. How to Claim Guarantee claims should be emailed to info@kitchenstory.co.nz with client name, invoice number and details of the fault. A service call-out charge is payable in advance if a technician is required to visit which is refundable if the guarantee claim is validated by Kitchen Story Limited.